Terms and Conditions & Refund Policy
Terms and Conditions & Refund Policy
In the following Terms and Conditions, the terms "you" and "your" refer to all individuals who have booked the trip and are part of the trip (including those who joined after alteration). "We," "us," and "our" pertain to “Lambodar Tours and Travels”. By proceeding, you are consenting to adhere to our “Terms and Conditions,” in conjunction with our “Privacy Policy,” governed by the Lambodar Tours and Travels website. While we have endeavoured to present all information in clear terms, if you have any queries or uncertainties, please reach out to us for clarification.
Outstation Cab Service Alteration to User(s) Agreement Lambodar Tours and Travels reserves the right to modify, amend, or update these terms and conditions without prior notification to users. Any alterations will take effect immediately upon posting on our website. By continuing to use our Services, you indicate your acceptance of the revised terms and conditions.
Who We Are: Lambodar Tours and Travels is a cab rental company situated at Sr.No.15/2, Vegetables Market Road,Opp. Vitthal Rukmini Temple, Gondhale Nagar, Hadapsar, Pune Maharashtra – 411028.We provide taxi services in and around Pune, as well as to all major tourist destinations in India.
Booking Criteria:
- Please allow sufficient time when booking your taxi to account for potential delays caused by traffic or weather conditions. Lambodar Tours and Travels will not be held responsible for any delays resulting from failure to allot adequate time or if guests are not ready at the time of pickup.
- Ensure that you order a car that meets your space requirements in terms of the number of guests and luggage being carried. Lambodar Tours and Travels cannot guarantee the carriage of luggage beyond the TRA guidelines.
Price, Booking, and Payment Policy:
- The tariff listed on our website excludes taxes, parking charges, toll tax charges, state permit charges, sightseeing entrance charges, guide services, and waiting charges.
- Once your booking is confirmed based on the details provided, we will send you the final quotation to your registered mobile number or email address. Please review your booking confirmation carefully and promptly inform us of any errors. Lambodar Tours and Travels will not be liable for any delays or costs arising from inaccurate information provided.
- Payment can be made using various methods, including cash, demand draft, cheque, or online transfer via credit card, debit card, mobile payment apps, or net banking.
- Our bank details for payment will be provided upon request.
General Policy:
1. Lambodar Tours and Travels office will be considered as the starting and ending point for calculating the rental amount as follows:
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- Starting Point and Time: When the driver departs to reach the customer's pickup location.
- Finish Point and Time: When the driver returns to the Lambodar Tours and Travels office after dropping the client.
- Actual distance traveled will be used for final rate calculation.
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Rent calculations will Commence from the Trip Start Time:
- An additional 25% will be charged for every extra kilometer beyond the permitted limit after 24 hours from the trip start time.
- Night charges will apply if the journey extends past midnight, with an additional day counted for calculation, regardless of the start time.
- Vehicle availability is subject to availability. In the event that the chosen and booked vehicle is unavailable, Lambodar Tours and Travels will arrange an equivalent vehicle in the same segment.
- Smoking, consumption of alcoholic drinks, and other narcotic substances in the vehicle are strictly prohibited as per government norms and regulations.
- If the vehicle sustains damage or becomes dirty during the trip due to the guest, whether intentionally or accidentally, the entire repair/cleaning cost must be borne by the guest.
Cancellation Policy:
• In the event of trip cancellation by Lambodar Tours and Travels, the client is entitled to a full refund of the actual amount paid. • For multi-day journeys:
- 0% trip charges if canceled before 48 hours.
- 30% trip charges if canceled before 36 hours.
- 60% trip charges if canceled before 24 hours.
- 100% trip charges if canceled within 24 hours.
- For single-day journeys:
- Airport pickup or drop: 100% charges if canceled within 4 hours.
- Airport pickup or drop: 0% charges if canceled before 4 hours.
- Packages and quick trips: 100% charges if canceled within 4 hours.
- Packages and quick trips: 0% charges if canceled before 4 hours.
Refund Policy:
• If the trip is canceled, the cancellation charges will be applied as per the above cancellation and refund policy of Lambodar Tours and Travels.
• If eligible for refunds based on the “Cancellation & Refund Policy” mentioned above, refunds will be processed within 5-7 working days.